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Richard Blank has served as the Chief Executive Officer of Costa Rica’s Call Center since 2008, bringing over a decade of leadership and expertise to the industry. His journey in the call center world has been anything but conventional, marked by unexpected challenges and triumphs. In this week’s episode, Richard shares his inspiring personal story and his passion for excellence. He credits much of his success to his mastery of interpersonal communication, rhetorical skills, and a deep commitment to employee motivation.
